Privacy Policy

Effective Date: 17 March 2026

This Privacy Policy explains how Berhive Hyac Limited, Reg number: 79971262, a company incorporated in Hong Kong with its registered address at SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG ("Company", "we", "us", or "our"), collects, uses, stores, discloses, and otherwise processes personal data in connection with the website located at https://berhive.org and any related software, application programming interfaces, automation tools, workflows, dashboards, integrations, and related services (collectively, the "Services").

1. Scope

This Privacy Policy applies to personal data collected from users, customers, prospective customers, business partners, website visitors, and other individuals whose personal data is processed by us in connection with the Services.

2. Information We Collect

We may collect and process the following categories of information:

• Account Information: name, email address, username, password, company name, billing address, country, and account preferences.
• Transaction and Billing Information: payment status, invoices, subscriptions, credit purchases, payment method metadata, and transaction references. We do not generally store full payment card data ourselves where handled by third-party payment processors.
• Service Usage Data: API calls, automation flow activity, usage volume, timestamps, request metadata, logs, integrations used, and configuration settings.
• Technical Data: IP address, browser type, device data, operating system, referring pages, session data, and cookies.
• Support and Communications: messages sent to support, legal, sales, or compliance teams, attachments, and related correspondence.
• Compliance and Security Data: fraud prevention signals, sanctions screening data where applicable, abuse monitoring records, and audit logs.

3. How We Use Personal Data

We may use personal data for the following purposes:

• to provide, operate, maintain, secure, and improve the Services;
• to create and manage user accounts;
• to process payments, subscriptions, refunds, invoices, and account credits;
• to authenticate users and protect account security;
• to monitor usage, enforce limits, detect abuse, and prevent fraud or unauthorized activities;
• to communicate with users regarding support, updates, legal notices, and service-related matters;
• to comply with legal, regulatory, tax, accounting, and compliance obligations;
• to investigate claims, disputes, suspicious conduct, and policy violations;
• to perform analytics, troubleshooting, service quality monitoring, and internal reporting.

4. Legal Bases

Where applicable, we process personal data on one or more of the following legal bases:

• performance of a contract or steps taken prior to entering into a contract;
• compliance with a legal obligation;
• our legitimate interests in operating and securing the Services;
• consent, where consent is required by applicable law.

5. Sharing and Disclosure

We may disclose personal data to the following categories of recipients where reasonably necessary:

• payment processors, banks, card acquirers, and billing service providers;
• hosting, cloud, data storage, logging, analytics, security, and infrastructure providers;
• identity verification, fraud prevention, and compliance providers;
• professional advisers including lawyers, accountants, auditors, and insurers;
• law enforcement agencies, courts, regulators, and governmental authorities where required by law or necessary to protect our legal rights;
• corporate affiliates, successors, or acquirers in connection with a merger, financing, restructuring, sale of assets, or acquisition.

We do not sell personal data as part of our ordinary business operations.

6. International Transfers

Personal data may be transferred to and processed in jurisdictions outside Hong Kong, including where our infrastructure providers or service partners operate. Where required, we will implement reasonable safeguards for such transfers in accordance with applicable law.

7. Data Retention

We retain personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including for service provision, dispute resolution, contract enforcement, fraud prevention, legal compliance, tax, and accounting obligations. Retention periods may vary depending on the nature of the data and the applicable legal requirements.

8. Security

We implement commercially reasonable technical and organizational safeguards designed to protect personal data against unauthorized access, misuse, loss, destruction, or alteration. Such measures may include access controls, logging, monitoring, credential protections, and encrypted transmission where appropriate. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Cookies and Tracking Technologies

We may use cookies, pixels, local storage, and similar technologies to enable login sessions, remember user preferences, perform analytics, improve performance, prevent fraud, and support the operation of the Services. Users may control certain cookies through browser settings, although disabling cookies may affect functionality.

10. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, deletion of, or restriction of certain personal data, and to object to certain processing activities. You may also request a copy of the personal data we hold about you, where such right applies.

Requests may be submitted to: [email protected]

11. Third-Party Services

The Services may integrate with or link to third-party services, applications, websites, APIs, or payment providers. We are not responsible for the privacy practices of third parties, and users should review the relevant third-party privacy notices separately.

12. Children

The Services are not directed to children, and we do not knowingly collect personal data from individuals who are not legally permitted to use the Services under applicable law.

13. Changes to this Privacy Policy

We may amend or update this Privacy Policy from time to time. Any updated version will be posted on this page with a revised effective date. Continued use of the Services after such update constitutes acknowledgment of the revised Privacy Policy.

14. Contact

Berhive Hyac Limited, Reg number: 79971262
SUITE C, LEVEL 7, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL HONG KONG
Email: [email protected]
Legal: [email protected]